Privacy policy

Introduction

Cartsetu respects your privacy and is committed to protecting your personal information. This Privacy policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, contact us, or use any Shopify applications published by Cartsetu.

By accessing our website or using our services, you agree to the practices described in this Privacy policy.

Information we collect

Information you provide: name, email address, company name, Shopify store URL, support requests, feedback submissions, contact form messages, and any other information you choose to provide when communicating with us.

Automatically collected information: IP address, browser type, device information, operating system, referring URLs, pages visited, and usage and analytics data.

Shopify app data: when you install and use a Shopify application published by Cartsetu, we may access and process information necessary to provide the application's functionality, including shop information, product information, discount data, theme configuration data, app settings, and usage information related to app functionality.

How we use information

We may use collected information to provide and maintain our services, deliver Shopify app functionality, respond to inquiries and support requests, improve our website and services, monitor application performance and reliability, communicate product updates and service information, protect against fraud, abuse, and unauthorized access, and comply with legal obligations.

Data sharing

We do not sell personal information.

We may share information with trusted service providers that assist in operating our business, including hosting providers, email service providers, analytics providers, database and infrastructure providers, and customer support tools.

We may also disclose information when required by law or when necessary to protect our rights, users, or services.

Data retention

We retain information only as long as necessary to provide services, fulfill contractual obligations, resolve disputes, comply with legal requirements, and maintain legitimate business records.

When information is no longer required, we will delete or anonymize it where reasonably practicable.

Data security

We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Shopify applications

Our Shopify applications operate in accordance with Shopify's Partner Program Agreement, API License and Terms of Use, and applicable platform requirements.

We only request permissions necessary to provide app functionality and do not access merchant data beyond what is required for the operation of the application.

If you uninstall one of our Shopify applications, access to your store data will be revoked by Shopify. Certain records may be retained for legal, security, billing, or support purposes where permitted by applicable law.

Cookies and analytics

We may use cookies, analytics tools, and similar technologies to improve website functionality, understand visitor behavior, measure website performance, and enhance user experience.

You may configure your browser to refuse cookies; however, some website functionality may be affected.

Third-party services

Our website and applications may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party services. We encourage users to review the privacy policies of those providers.

Your rights

Depending on your location and applicable law, you may have rights regarding your personal information, including access, correction, deletion, restriction of processing, data portability, and withdrawal of consent where applicable.

Requests may be submitted using the contact information below.

Children's privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy policy from time to time. Updates will be posted on this page with a revised Last updated date.

Continued use of our services following any changes constitutes acceptance of the updated Privacy policy.

Contact information

If you have questions regarding this Privacy policy or our privacy practices, please contact hello@cartsetu.com or support@cartsetu.com.